Home Support Matters
Triage Care Worker
Job description
<p><strong>Home Support Matters - Triage Care Worker</strong></p> <p>Are you an experienced and confident care professional who can make quick, effective decisions? We’re seeking skilled and compassionate care workers to join our team, delivering high-quality care during peak demand periods.</p> <p><strong>What You’ll Do</strong></p> <p>Play a critical role in supporting new customers integration, ensuring excellent standards of care from day one of a customer’s journey with HSM.</p> <p><strong>Your responsibilities will include:</strong></p> <ul> <li>Providing short-term care and support, focusing on new customer integration.</li><li>Building strong rapport with customers and their families from the outset.</li><li>Identifying risks, safeguarding concerns and any required interventions.</li><li>Communicating clearly with branch teams, field care supervisors and other professionals.</li><li>Ensuring accurate, timely documentation that meets regulatory standards.</li><li>Representing Home Support Matters with professionalism, empathy and expertise.</li></ul> <p><strong>What You’ll Bring</strong></p> <ul> <li>Strong experience in care or support roles.</li><li>Confidence in assessing needs and making informed decisions.</li><li>Excellent communication and calm under pressure.</li><li>Solid understanding of safeguarding and risk.</li><li>A proactive, organised and professional approach.</li><li>A Full UK Driving Licence and access to own vehicle with business insurance. </li></ul> <p><strong>Why Join Us?</strong></p> <ul> <li>£100 onboarding bonus (paid upon completion of first 100hrs of field-based care work)</li><li>Flexible Working Options<br />Choose shifts that suit your lifestyle – zero-hours, guaranteed hours, or block shift contracts</li><li>Full Training & Paid Induction <ul> <li>6 days paid induction at our Beccles branch</li><li>Shadow shifts with experienced carers</li><li>Earn your Care Certificate & NVQs – fully funded</li></ul> </li></ul> <p><strong>Extra Perks Just for You</strong></p> <ul> <ul> <li>Paid holiday</li><li>Free uniform & full PPE</li><li>Company mobile phone</li><li>Refer-a-Friend bonus (£100 – T&Cs apply)</li><li>Blue Light Card – enjoy discounts for you & your family</li><li>Your Care GP Online Services</li><li>24/7 support via Norfolk Support Line</li><li>Access to workplace mental health first aiders</li></ul> <li>Supportive team culture.</li><li>Ongoing training including PBS.</li><li>Opportunity to develop your career in care</li></ul>